Our Service Commitment

Principles of Care

Patient Centred Care is the core of a high quality health care system and a necessary foundation for safe, effective, efficient, timely and equitable care
A patient is an individual to be cared for, not a medical condition to be treated
Each patient is a unique individual, with diverse needs
Each staff member is a caregiver, whose role is to meet the needs of each patient
Our patients are our partners and have knowledge and expertise that is essential to their care
Our patient’s family and friends are also our partners and we welcome their involvement
Access to understandable health information is essential to empower patients to participate in their care and it is our responsibility to provide access to that information
The opportunity to make decisions is essential to the wellbeing of our patients. It is our responsibility to maximise patient’s opportunities for choices and to respect those choices
To effectively care for patients, we will care for our staff members by supporting them in achieving the highest levels of personal performance in the care they provide to our patients
To monitor our outcomes, we collect consumer feedback to identify opportunities for improvement